Call Centre Operator Jobs in Australia
Call Centre Operators are often the first point of contact between clients and the provider of goods or services. They must provide impeccable customer service in order to best represent their employer, and creating a lasting positive impression upon the customer. A calm nature, even in difficult or high-pressure situations, and a clear, articulate phone voice are required.

There are no specific qualifications required to work as a Call Centre Operator, although there are training courses designed to develop the key skills involved in this occupation. Usually, on-the-job training is provided as part of the employment agreement.

Call Centre Operators can work in inbound and outbound call centres. At inbound call centres, the operator commonly receives service enquiries and must either resolve the caller’s enquiry by directly providing advice or service information, or redirect the call to the relevant area to have the situation resolved. In some cases, the caller will be highly emotional and the operator will need to remain polite, calm and make every effort to defuse the situation.

In an outbound call centre, Call Centre Operators typically make sales or conduct market research. This usually involves ‘cold-calling’, which involves calling random telephone numbers. Call Centre Operators can work flexible hours and may be employed on a rotational-shift basis.

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